Customer Support: Monday to Friday 09.00 - 17.00
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Frequently Asked Questions

Order progress information (e-shop)

  • In how many days will the shipment be delivered to my place? 

    Within ATTICA & THESSALONIKI


    Within four (4) working days from the receipt of the order, for orders that have been placed until 17:00 of the same day.

    Outside ATTICA & THESSALONIKI (from city to city)


    Within seven (7) working days from the receipt of the order, for orders that have been placed until 17.00 of the same day.

    Inaccessible AREAS


    Within ten (10) working days from the receipt of the order, for orders that have been placeded until 17:00 of the same day.

    Click Away Orders

    • The order's products, if they exist as a physical stock in the store of your choice, the delivery can be done the next day as well.
    • If the products do not exist as physical stock in the store of your choice, they will need to be collected from the central warehouse or from other stores. The collection time of the products can last from 2 - 5 working days

  • I have received a confirmation notification of my order. How can I track its progress?

    With your order number and phone number at the following link

  • I've received an invoicing notification of my order for home delivery. How can I track its progress?

    You can track your shippemnt by entering the code you have received in this link.

  • In how many days will I receive my order from the store I have chosen?

    • The products of the order, if they exist as a physical stock in the store of your choice, the delivery can be done the next day as well.
    • If the products do not exist as physical stock in the store of your choice, they will need to be collected from the central warehouse or from other stores. The collection time of the products can last from 4 - 8 working days.
    • In both cases when the order is ready for delivery you will be notified by e-mail.
Products Availability (in e-shop)

  • Are the products I see in the e-shop immediately available?

    The availability of theproducts is usually in accordance with the availability shown by the site inthe respective product.

    There is a case in exceptional cases the availability of productsis not guaranteed due to the large volume of orders or technical issues thatmay exist. In any such case, there will be further information to thecustomer.

New Order (in e-shop)

  • How can I place a new order from the eshop?

    Orders are placed through our online platform in seven (7) steps

    1. Selection of the product or products and the size or sizes to be purchased
    2.  Add the product or products to the shopping cart
    3. Confirmation of the shopping cart's contents and continuation of the order

    Completing the order in one of the following ways:
    By registering and creating an account
    Without registering
    By logging in to your account if you are already registered at www.footlocker.ro

    1. Fill in the special form with the necessary information (eg name, contact, and shipping details)
    2.  Choice of payment method (cash on delivery or credit card)
    3. Order confirmation and completion

    In case you encounter any difficulties during the online ordering process or you need any further clarification or assistance, you can contact us at 210 2806080 Monday-Friday 09:00-17:00.

Cancellation of an e-shop order

  • How can I cancel the order I placed through the e-shop?

    The order can be canceled by the customer in the following ways:

    • By phone at 210-2806080
    • Through the contact form, by selecting the following link

    In any case, the order number, name, e-mail and mobile phone number should be mentioned.

Refunds

  • Has my refund been delayed, how can I find out the reason why, and when will it happen?

    • Refunds are made in cases of total or deficient cancellation of an order by the Customer or the Company.
    • From the return of the entire order or part of it with the company Taxydema Courier at the FOOT LOCKER Store.
    • The refund is made by credit to the same account, debit, or credit card where the order was paid or to a bank account if the order was paid in cash.
    • Refunds are made within 8 - 15 days. In case of return with the company Taxydema Courier to the FOOT LOCKER Store, the first day is defined as the day of receipt.
    • There is usually a delay of some days for the money to appear, from the day of their credit, depending on the Bank of the beneficiary.
    • In any of your communications you should know/mention the order number, name, e-mail, mobile phone number, or the Voucher Taxydema number if the products have been returned by courier to FOOT LOCKER store.
Products Return Policy

  • How can I find out about the Return Policy?

    • You have the right to return the entire order or part of it without telling us the reason why you want the products back, within 30 calendar days from the date you receive them.
    • For the conditions and the ways, you can see all the information in the following link.

  • How can I return a defective product?

    • If the purchase was made through our online store, please send us photos of the defective product to customer@footlocker.ro. In any of your communications you should know / mention the order number, name, e-mail, mobile phone number.
    • If the purchase was made through our physical store, please contact the store with all the necessary purchase certificates.
Stores Opening Hours

  • What are the opening hours of the stores?

    For the opening hours of the stores you can visit the following link.

    In case of extraordinary changes of hours, you can contact the store at the phones of the above link or at 210 2806080.

     
Products Availability (in store)

  • Are the products I see in the e-shop immediately available in the store of my choice for collection?

    • Orders for pickup from the store do not require that the respective products are immediately available in the store of the customer's choice. There is a case of being collected from the main warehouse or another store and with the completion of the order there will be corresponding information for the completion of the order.
    • There is a case in exceptional cases the availability of the products is not guaranteed due to large volume of orders or technical issues that may exist. In any such case, there will be further information to the customer.
Remove subscription from contact lists (GDPR)

  • How can I unsubscribe from contact lists?

    • You have the right to delete your email address from our files and revoke your consent by sending an email to customer@footlocker.ro or by clicking at the end of each newsletter on the relevant deletion link from the newsletter.
    • For the exercise of any of your rights, as provided in the General Regulation of Personal Data 679/2016 / EU and national legislation, you can contact FOOT LOCKER (customer@footlocker.ro).